Last updated: January 1st, 2026

A. One-Time Payments

  One-Time Payments are non-refundable once:

• Access to a digital platform or SaaS is granted
• Work has started
• Resources or time have been allocated
• Credentials, dashboards, files, or deliverables are provided
  
  

B. Limited Refund Eligibility

  Refunds may be considered only in the following cases:

• Duplicate or accidental payments
• Billing errors caused by our system
• Services not delivered due to our fault
• All refund requests must be submitted within 7 days of payment.
  
  

C. Recurring Billing (Non-Subscription / Service-Based)

  Some services are billed on a recurring basis (monthly, bi-weekly, or milestone-based) without being subscriptions.

  Billing Terms:

• Payments cover the upcoming service period.
• Charges are processed automatically per the agreed schedule.

  Cancellation Terms:

• Clients may request cancellation at any time.
• Cancellation prevents future charges only.
• Previously billed periods are non-refundable.
• No prorated refunds are provided for partially used service periods.
  
  

D. Custom, Contractual & Development Services

  For services involving:

• Custom development.
• Marketing campaigns.
• SEO retainers.
• Consulting or advisory work.
• Ongoing service agreements.
  
  

  The following applies:

• Payments are non-refundable once work has commenced.
• Completed milestones are non-refundable.
• Refunds for unused future work apply only if explicitly stated in a signed agreement.
  
  

E. SaaS Access & Digital Platforms

  For SaaS or platform-based services:

• Fees are charged for access and availability, not usage.
• No refunds are issued for unused time or partial usage.
• Access termination due to policy violations voids refund eligibility.
  
  

F. Trials (If Offered)

  If a free or paid trial is offered:

• Trials must be cancelled before the trial ends.
• Failure to cancel results in automatic billing.
• Trial fees (if applicable) are non-refundable.
  
  

G. Refund Request Procedure

  Refund requests (if eligible) must be submitted to: compliance@[yourdomain].com.

  Include:

• Client name.
• Billing email.
• Transaction ID.
• Reason for request.

  Approved refunds are processed within 7–14 business days to the original payment method.

H. Chargebacks & Payment Disputes

  We strongly encourage contacting us before initiating a chargeback.

  Unauthorized or excessive chargebacks may result in:

• Service suspension.
• Account termination.
• Permanent access revocation.

  We actively dispute chargebacks using:

• This policy.
• Service logs & timelines.
• Communication records.
• Access & delivery proof.
  
  

I. Fraud & Abuse Prevention

  Refunds will not be issued for:

• Policy violations.
• Abuse of services.
• False claims after service usage.
• Unauthorized use of payment methods.
  
  

J. Payment Processing

  Payments are processed via secure third-party gateways, including but not limited to:

• Stripe

• PayPal

• Wise

• Payoneer

• Authorize.Net

  Refunds are governed by this policy, not individual processor defaults.

K. Policy Modifications

  We reserve the right to update this policy at any time. Updates are effective immediately upon publication.

L. Contact Information

  For billing or refund inquiries:

• Email: compliance@globalwebbuilders.com
• Website: https://globalwebbuilders.com